I started writing Trust Issues because I kept having the same conversation.

Someone would describe a problem — with AI and journalism, with economic transition, with how a research finding was landing — and I'd realize the problem wasn't actually a communications problem. It was a trust problem. The right people didn't believe the right organizations. The right information wasn't reaching the people who needed to act on it.

Trust Issues is where I work through those questions in public. It's not a newsletter about communications strategy. It's a newsletter about how trust functions — or doesn't — in the information markets, policy environments, and institutions I work inside every day.

Recent posts

Rwanda's vision is clear, but the truth is blurred.

If this nation is any indication, US influence is waning faster than most Americans understand.

The bus is just the start

You may have read my piece on how the 71 bus becomes a bit of a micro-community. The truth is, I love people watching and the bus offers a front row seat (sometimes, quite literally) into people’s…

We need AI regulation, but we also need to get it right

New York's FAIR news act raises a LOT of questions

Will local news emerge as the bulwark of truth?

In a world filled with AI deepfakes and leaders that have us questioning our own reality, local news has a chance to rise and give us something real.

Stepping back in time, Kosher style

I got bored and found myself digging into some old databases. I discovered something amazing.

I got into a bike crash this morning

It's not what you think....

A Judge Said Claude Isn't Human, Anthropic Isn't so Sure

A federal ruling on attorney-client privilege offers a glimpse into the AI consciousness debate.

If Chatbots Replace Search, Who Pays for the News?

AI is the future of information, journalism is its infrastructure

New posts on AI, journalism, information markets, and the economics of trust. Free to subscribe.

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